Bharat Ltd (Trends Gibraltar)

Online Sale Terms & Conditions

These terms and conditions apply to customers located within Gibraltar and any EU customers who access the Trends Gibraltar ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Trends Gibraltar (Bharat Ltd), which is the company that sells goods to customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

Bahrat Ltd’s registered address T&T management 2 Irish town, Gibraltar.

You should print a copy of these terms and conditions for future reference.

The Website is operated by Trends Gibraltar whose registered address is 84-90 Main Street,GX11 1AA Gibraltar.

If you have any questions about the Website please contact customer services.

 

How to order

1. Select the goods you require from the Website and click 'Add to Cart';

2. Choose the quantity of goods you wish to purchase from Trends Gibraltar (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order;

3. Review your bag making sure all specifications such as size and colour fit your requirements, then click "Proceed to Checkout";

4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, invoice address (which must correspond with your payment card address).

5. Once you have set up an account, you will be directed to the (confirmation / collection options) page where you may enter voucher codes, select the shop you may want to collect your purchased item.

6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Bharat Ltd on our behalf. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and Trends Gibraltar

After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Trends Gibraltar. You will receive an email confirming that Trends Gibraltar has accepted your order when your order has been processed and is ready for collection at our store.

Once Trends Gibraltar accepts your order, a contract to purchase the goods from Trends Gibraltar takes effect between you and Trends Gibraltar.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Trends Gibraltar will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed at Trends Gibraltar’ store. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices at Trends Gibraltar’s store, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Trends Gibraltar is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

Ex display

Any goods showing ex display on the image are heavily marked down in price to clear. They may have been a display model at Trends and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

 

Method of payment

You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro and Gift Cards.. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Trends Gibraltar charges are collected by Bharat Ltd on behalf of Trends Gibraltar during the checkout procedure and Bharat Ltd undertakes to pass your payment on to Trends Gibraltar on your behalf.

Gift cards

Gift Cards cannot be used to purchase goods until further notice.r

 

Returns and exchanges

1) Cancelling your online order within the cooling off period

You have 14 days to change your mind from the day after you receive your order.

a) Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items;

• any items which deteriorate or expire rapidly;

• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and

• any items that have been inseparably mixed after delivery.

b) When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

c) How do I notify you that I want to cancel my order?

You can cancel by sending an email to customerservices@trends.gi or by telephoning +350 200 61177

You need to give Trends Gibraltar a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

d) How do I send my items back?

You must return your items in store no later than 14 days after the day on which you informed Trends Gibraltar that you would like to cancel your order. Any returns are at your own risk.

e) How much money will be refunded to me?

Bharat Ltd will refund you in full on Trends Gbraltar’s behalf for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

Bharat Ltd will refund you on trends Gibraltar’s behalf using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Trends Gibraltar receives the items you are returning back from you.

2) Items that are incorrect or require exchange

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

The items do not need to be in their original packaging however they must be in a sellable condition.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Trends Gibraltar may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Trends Gibraltar has received back. If a refund or reimbursement is payable to you, Bharat Ltd will transfer the money on Trends Gibraltar’s behalf using the same method originally used by you to pay for your purchase.

3) Defective items

In the unlikely event that you receive a defective product:

1. Tier 1: Within 7 days of receiving the defective item, you can choose to receive either:

• a repair or replacement; or

• a full refund.

 

 

 

 

 

 

2. Tier 2: if more than 7 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

If you think you have received a defective item, please return the items back to Trends Gibraltar including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a replacement

Returns address

Trends Gibraltar advises that you send items back to -

Customer Services, Floor 1,
84-90 Main Street

GX11 1AA

Gibraltar

Trends Gibraltar will examine the returned items and notify you of your refund or repair or replacement via e-mail or within store.

Bharat Ltd will process any refund due to you on Trends Gibraltar’s behalf as soon as possible and, in any case within fourteen (14) days after the day Trends Gibraltar confirms via e-mail or in person that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

If you have a query about returning goods, please contact customer services

 

Written communications

Applicable laws require that some of the information or communications Trends Gibraltar sends to you should be in writing. By accessing the Website, you accept that communication with Trends Gibraltar will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Trends Gibraltar provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

 

 

 

 

Complaints

Trends Gibraltar takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email services. To assist Bharat Ltd ( Trends Gibraltar) in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

 

Our right to vary these terms and conditions

Trends Gibraltar reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Trends Gibraltar.

 


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